Voicemail Instructions

Use your mailbox for the first time

• You will receive a temporary password for your voicemail box. If you have not received your password, or need it changed for any reason, please contact the LITS Helpdesk to have a new one issued. Please note, if the voicemail system asks for an ID, it is looking for your four digit mailbox number.
• Follow the prompts to complete the setup

Access your voicemail

From your office phone

• Press [MESSAGE]
• Enter your password (PIN)*

From any phone on-campus

• Dial 4808
• Press [#]
• Enter your four digit mailbox number (ID)
• Enter your password (PIN)*

From off-campus

• Dial 315-859-4808
• Press[#]
• Enter your four digit mailbox number (ID)
• Enter your password (PIN)*

Listen to your messages

Enter your voice mailbox (see above):

• Press [1] to listen to any new messages
• Press [3] to review saved or deleted messages

Control playback/Delete messages

• Press [2] to pause
• Press [3] to fast forward 10 seconds
• Press [3][3] to fast forward to the end
• Press [1] to rewind 10 seconds
• Press [1][1] to replay the message
• Press [9] to increase the volume
• Press [7] to decrease the volume
• Press [#] to skip to the next message

After playback of your message ends

• Press [4] to replay
• Press [7] to delete
• Press [8] to reply
• Press [88] to call the person (if on campus)
• Press [9] to save

Change your greeting

Enter your voice mailbox (see above):

• Press [4] for personal options
• Press [3] for greetings
• Press [1] for personal greetings

Record and enable an extended absence greeting

Enter your voice mailbox (see above):

• Press [4] for personal options
• Press [3] for greetings
• Press [2] to enable and record the alternate greeting