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As explained in the Introduction to Citrix, the Citrix system is tied to the Academic Server, Employee Storage Server (ESS), and Student Storage Server (SSS). Therefore, you can access the files saved on these servers as well as on your local computer from an app running via Citrix without any VPN connection. The Academic server is used to share course materials class-wide (usually by instructors), and the ESS/SSS is used to store personal files securely. 

The key to file browsing is to understand the different locations of your local drive and network drives (Academic Server and ESS/SSS). The main takeaway is, your local drive is named C:\ drive, your ESS or SSS is named after your email ID (or H:\ drive under Network Locations), and the Academic Server is named K:\ drive from the apps running through Citrix.

Below are instruction videos for Mac and Windows users. Also, the table and figure below describe the drive locations in detail. You can also access the ESS/SSS and the Academic Server outside the Citrix system. To access ESS/SSS outside the Citrix system (i.e., using Finder or File Explorer), map the network drive with a VPN (submit the VPN request form if this is your first time) or use My Hamilton. To access the Academic Server outside the Citrix system, map the network drive with a VPN. You can find the instructions from the table below. 

Video: How to Access Files on a Mac (Stata and R)

Video: How to Access Files on a Windows PC (Stata and R)

How to access each drive/folder

Drive name Citrix app Mac Finder (with VPN) Windows File Explorer (With VPN) Web browser
Local Drive This PC > C: Macintosh HD This PC > C:  

Example:

Local Drive's "Documents" Folder

 This PC > C: > Users > your username > Documents Finder Sidebar > Documents OR Macintosh HD > Users > your username > Documents This PC > Documents OR 
This PC > C: > Users > your username > Documents		  
ESS/SSS

This PC > your Hamilton ID

(or H: under Network Locations, not under Devices and Drives)

 On-campus or VPN Connection > "your Hamilton ID" Server

On-campus or VPN Connection > This PC > your Hamilton ID

Instructions for ESS/SSS

 My Hamilton > Files
Academic Server This PC > K: (Academic Server) On-campus or VPN Connection >  "Academic" Server > Departments On-campus or VPN Connection > This PC > K: (Academic Server)  
Default Working Directory This PC > your Hamilton ID > Citrix > Documents On-campus or VPN Connection > "your Hamilton ID" Server > Citrix > Documents

On-campus or VPN Connection > This PC > your Hamilton ID > Citrix > Documents

Instructions for ESS/SSS

 My Hamilton > Files > Citrix > Documents
  • “your Hamilton ID\Citrix\Documents” (under your ESS/SSS) is the default working directory for the apps running through Citrix. If you saved your file while using an app but cannot find its location, check this location. 
  • For the files shared on Blackboard or Google Drive, download the files to your local drive first, and follow the instructions for accessing the files saved on your local drive. 
  • Also, note that the default working directory is different from your local drive's “Documents” folder. Again, the former is “your Hamilton ID\Citrix\Documents,” and the latter is “C:\Users\your username\Documents.”
  • Below is a screenshot of when a user selects "File > Open > This PC" from Stata and SPSS drop-down menus. Note that the "Documents" and "Downloads" folders on the left pane are on ESS/SSS, and they are different from the ones on your local drive. 

Instruction Videos

Below are four examples of how to open a file from different platforms (Mac and Windows) and different apps (Stata and SPSS) with instructional videos. Every app has its own way of opening files. However, the key to file browsing is to understand where your files are located, so the instructions below broadly speak to the other apps offered through Citrix. 

Below is the instruction video for accessing files from Stata using a Mac. 

How to Access Files from Stata Using a Mac

To open a Stata data set (stored on any drive or server), click the folder icon on the upper-left corner of the screen.

Citrix_file_Windows_Stata

 

  • To access the files stored on your local Drive, click “This PC” on the left, and double-click “Local Disk (C:)” under Devices and drives.
    • For example, to access your local "Downloads" folder, go to This PC > Local Disk (C:) > Users > Your username > Downloads.
      Citrix_file_Windows_Stata_local
       
  • To access the files stored on your ESS/SSS, go to "This PC," and double-click the folder named after your Hamilton ID under Network Locations.
    Citrix_Windows_Stata_ESS

     
  • To access the files stored on the Academic Server, click “This PC” on the left, and double-click “Academic Server (K:)” under Network Locations.
    Citrix_file_Windows_Stata_AS

     
  • The default working directory is "your Hamilton ID\Citrix\Documents," which is under your ESS/SSS. 
    Citrix_Windows_Stata_default_wd

Below is the instruction video for accessing files from SPSS using a Mac. 

How to Access Files from SPSS Using a Mac

To open an SPSS data set (stored on any drive or server), click the folder icon on the upper-left corner of the screen (or File > Open > Data).

Citrix_file_Mac_SPSS_01

  • If you see the following pop-up window, select "Read & Write."
    Citrix_file_Mac_SPSS_access

 

  • To access the files stored on your local drive, expand the drop-down menu, and select "Local Disk (C: on MAC-XXX)". 
    • For example, to access your local "Downloads" folder, go to This PC > Local Disk (C:) > Users > Your username > Downloads.
      Citrix_file_Mac_SPSS_local
  • To access the files stored on your ESS/SSS, expand the drop-down menu, and click on the drive named after your Hamilton ID.
    Citrix_Windows_SPSS_ESS
     
  • To access the files stored on the Academic Server, expand the drop-down menu, and select “Academic Server (K:).
    Citrix_file_Mac_SPSS_AS

     
  • The default working directory is "your Hamilton ID\Citrix\Documents," which is under your ESS/SSS.
    Citrix_Windows_SPSS_default_wd

Below is the instruction video for accessing files from Stata using a Windows PC. 

How to Access Files from Stata Using a Windows PC

To open a Stata data set (stored on any drive or server), click the folder icon on the upper-left corner of the screen.

Citrix_file_Windows_Stata
 

  • If you see a security warning pop-up while using statistical software through Citrix, select “Permit Use.”

Citrix_file_Windows_Stata_SSS_permit

 

  • To access files stored on your local Drive, click “This PC” on the left, and double-click “Local Disk (C:)” under Devices and drives. 
    • For example, to access your local "Downloads" folder, go to This PC > Local Disk (C:) > Users > Your username > Downloads.
      Citrix_file_Windows_Stata_local
  • To access files stored on your ESS/SSS, click “This PC” on the left, and double-click the drive named after your Hamilton ID under Network Locations.
    Citrix_Windows_Stata_ESS

     
  • To access files stored on the Academic Server, click “This PC” on the left, and double-click “Academic Server (K:)” under Network Locations.
    Citrix_file_Windows_Stata_AS
     
  • The default working directory is "your Hamilton ID\Citrix\Documents," which is under your ESS/SSS.
    Citrix_Windows_Stata_default_wd
  •  

Below is the instruction video for accessing files from SPSS using a Windows PC. 

How to Access Files from SPSS Using a Windows PC

To open an SPSS data set (stored on any drive or server), click the folder icon on the upper-left corner of the screen (or File > Open > Data).

Citrix_file_Win_SPSS_open

 

  • If you see the following pop-up window, select "Permit all access."
    Citrix_file_Win_SPSS_access

 

  • To access the files stored on your local drive, expand the drop-down menu, and select "Local Disk (C: on PC-XXX)". 
    • For example, to access your local "Downloads" folder, go to This PC > Local Disk (C:) > Users > Your username > Downloads.
      Citrix_file_Win_SPSS_local
  • To access the files stored on your ESS/SSS, expand the drop-down menu, and click on the drive named after your Hamilton ID.
    Citrix_Windows_SPSS_ESS

     
  • To access the files stored on the Academic Server, expand the drop-down menu, and select “Academic Server (K:).”
    Citrix_file_Win_SPSS_AS
     
  • The default working directory is "your Hamilton ID\Citrix\Documents," which is under your ESS/SSS.
    Citrix_Windows_SPSS_default_wd

If you have any questions about using Citrix, review the Citrix FAQ first, then contact the Help Desk (helpdesk@hamilton.edu, 315-859-4181). 

Last updated: August 22, 2024

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