4CE53030-CF0C-67E7-7D845E0B5CDEC0DD
02273E9E-C7B7-A3D3-9758882E8374CD4B

We encourage you to contact us with any questions or concerns.

Burke Library - 3rd Floor
helpdesk@hamilton.edu

859-4181
859-4185 - fax

Network and Telephone Services Home Page

Network and Telephone Services

Team Mission

Network and Telecommunications Services will ensure a reliable, secure, efficient network and telecommunications environment for the campus community.

Services Provided


General
  • Research industry trends for future growth in new technologies.
  • Utilize technical resources to troubleshoot day-to-day problems and issues.
  • Collaborate with technical experts on various projects and initiatives.
  • Provide consulting support for campus departments and other ITS teams.
  • Maintain notification systems for planned and unplanned outages.
  • Establish and maintain standards, policies, documentation, and logs for all equipment and services.
  • Administer and maintain security, power needs, and environmental conditions in telecommunication facilities.
  • Design and implement redundant and survivable systems in accordance with disaster recovery planning.
  • Investigate and respond to any complaints regarding telephone, network, or server abuse.
  • Provide second level support for advanced network/server issues and printing issues.
Telephone
  • Provide on-campus, local, and long distance telephone services to campus community.
  • Administer,  and maintain PBX and voice mail system for quality, efficiency, and cost-effectiveness.
  • Provide specialized telephone services such as  conference calling, ISDN service, investigating fraud and abuse, etc.
  • Configure telephones and voicemail, and provide training and documentation for these services.
  • Resolve telephone problems
Network
  • Design, installation, management, and expansion of all electronic networking devices ( switches, routers, firewall, wireless devices, bandwidth shaping).
  • Design, maintain, and document outside cable plant and termination facilities.
  • Monitor, manage, and troubleshoot internal network and Internet connectivity.
  • Upgrade hardware and software on all networking devices.
  • Establish, monitor, and enforce security for all networked devices.
  • Manage DNS and DHCP configuration for the campus network.
  • Provide network connectivity assistance for end-user devices.   
Servers
  • Design, installation, management, and replacement of server hardware and operating systems. This includes installation and upgrades of hardware, operating systems, databases, and server applications (not include primary user support of server applications).
  • Monitor vendor and security organization bulletins for any known security vulnerabilities and bug fixes.
  • Routinely apply server operating system service packs, database updates, application updates, and security patches.
  • User Account creation.
  • Maintain enterprise file storage (SAN) .
  • Utilize enterprise storage solutions for server backup and restore services.
  • Establish and monitor user and file system security.
  • Monitor servers, operating systems, databases, and applications to minimize failures or degraded performance.

You can E-mail the Network Services Team at: ns@hamilton.edu

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